Terms of Service

These Terms are an agreement between you and UnitFactor ("we", "us") covering the UnitX website, web application, mobile apps, browser extension and API (the "Service").

If you use UnitX for an organization, such as your employer, you agree to these Terms on its behalf and confirm you have authority to do so. "You" then means both you and that organization. If your organization has signed a separate agreement with us, that agreement takes precedence where the two differ.

• You must be at least 16 years old and able to form a binding contract.
• Give accurate information, keep it up to date, and use one account per person.
• Keep your password and devices secure. You are responsible for activity on your account; tell us straight away at the address below if you think it has been compromised.
• We may send you notices about the Service, security and billing by email or in the app. These are part of the Service and are not marketing.

Work in UnitX happens inside an organization's workspace. The organization controls its workspace: its administrators decide who is a member and with which permissions, can see activity and audit logs, and can export, retain or delete its content. If you leave an organization or are removed from it, the content you created there stays with the organization.

• The Free plan costs nothing and has no member limit. Its features and usage limits are described on our pricing page.
• Paid plans are charged per active member per month. Active members are counted each billing period; external collaborators invited to a single project or workspace, and suspended or removed members, are not billed. Enterprise plans are priced by separate agreement.
• Paid plans are sold by our reseller, Lemon Squeezy, which acts as merchant of record, collects payment and handles applicable sales tax and VAT. Its terms also apply to your purchase.
• Subscriptions renew automatically each month until cancelled. Adding or removing members changes your seat count and may be prorated.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep paid features until then. Fees already paid are not refundable except where the law requires otherwise.
• If a payment fails or a plan ends, the organization moves to the Free plan: features the Free plan does not include become unavailable, and your data is kept.
• We may change prices or plan features. We will give at least 30 days’ notice of a price increase before it applies to your next billing period.

You, or your organization, keep all rights to the content you put into UnitX. You give UnitFactor a limited permission to host, store, copy, process, transmit and display that content only as needed to provide, secure and support the Service for you, including sending it to the integrations and AI providers your organization chooses to use. We do not use your content to train AI models.

You are responsible for your content and for having the right to upload it. How we handle personal information in your content is described in our Privacy Policy.

Privacy Policy

You agree not to:

• break the law, or infringe anyone’s intellectual property, privacy or other rights;
• upload malware, or content that is unlawful, harassing, hateful, or sexually exploits anyone;
• try to get into accounts, workspaces or systems you are not authorized to access, or probe or test the Service’s security without our written permission;
• overload, disrupt or reverse-engineer the Service, or get around its plan limits, rate limits or security controls;
• use the Service to send spam or unsolicited messages;
• resell the Service or use it to build a competing product, unless we have agreed in writing.

We may remove content or restrict access that breaks these rules, and we will tell you when we reasonably can.

UnitX can connect to services we do not operate, such as migration sources, email providers, identity providers and AI model providers. Your use of those services is governed by their own terms, and we are not responsible for them. When you connect one, you authorize us to exchange data with it as the integration is designed to.

AI features produce suggestions that can be wrong. Review AI output before relying on it or acting on it.

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the UnitX mobile apps on devices you own or control, only to use the Service under these Terms. If you download an app from the Apple App Store, the following also apply:

• These Terms are between you and UnitFactor, not Apple. UnitFactor, not Apple, is solely responsible for the app and its content.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the maximum extent the law allows, Apple has no other warranty obligation for the app.
• UnitFactor, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that it fails to meet legal or regulatory requirements, and consumer-protection or privacy claims.
• If a third party claims that the app infringes their intellectual property, UnitFactor, not Apple, is responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must also follow any applicable third-party terms when using the app, such as your wireless data service agreement.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to the app.

The Google Play Terms of Service apply in addition when you download the app from Google Play.

UnitFactor owns the Service, including its software, design and trademarks. Apart from the rights these Terms give you, no rights are transferred to you.

We keep improving the Service, so features may change. We will not remove a core feature of a paid plan during a billing period you have paid for without a reasonable replacement or a pro-rata refund. Features marked as beta or preview may change or be withdrawn and are provided as they are.

If you send us feedback or suggestions, we may use them without any obligation to you.

You can stop using UnitX and close your account at any time. To have your account deleted, email admin@unitfactor.org.

We may suspend or end access to the Service if you seriously or repeatedly break these Terms, if you do not pay for a paid plan, or if we must do so by law or to protect the Service or its users. Where reasonable, we will give notice first and a chance to fix the problem.

After an organization’s workspace is closed, its administrators can ask us for an export of its content within 30 days. After that we delete it as described in the Privacy Policy. Sections that by their nature should survive termination, including those on content, disclaimers, liability and disputes, continue to apply.

We work hard to keep the Service available, secure and accurate, but it is provided "as is" and "as available". To the maximum extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the Service will be uninterrupted or error-free. Nothing in these Terms excludes rights you have as a consumer that cannot be excluded by law.

To the maximum extent the law allows, neither you nor UnitFactor is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from these Terms or the Service. Each party's total liability arising from these Terms or the Service is limited to the greater of the amounts you paid for the Service in the 12 months before the claim and 100 US dollars.

These limits do not apply to liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence, or to your payment obligations.

If you use the Service for an organization, the organization will defend and indemnify UnitFactor against third-party claims arising from its content or from its use of the Service in breach of these Terms or the law.

These Terms are governed by the laws of the jurisdiction in which UnitFactor is established, without regard to its conflict-of-law rules, and disputes will be decided by the courts of that jurisdiction. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and may bring proceedings there.

Before starting any proceedings, please contact us at admin@unitfactor.org so we can try to resolve the issue informally.

We may update these Terms. We will change the effective date above, and for material changes we will give at least 30 days’ notice in the Service or by email before they take effect. If you keep using the Service after changes take effect, you accept them; if you do not agree, stop using the Service and close your account.

These Terms, together with the Privacy Policy and any order or agreement for a paid plan, are the whole agreement between you and us about the Service. If a provision is found unenforceable, the rest remains in effect. If we do not enforce a provision, we have not waived it. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. Neither party is responsible for delays caused by events beyond its reasonable control.

UnitFactor, admin@unitfactor.org.

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